Terms of Service

Last updated: March 17, 2026

Welcome to Echo. These Terms of Service govern your use of the Echo platform, operated by Sentimental OÜ ("Echo", "we", "our", or "us"). By accessing or using Echo, you agree to be bound by these terms. Please read them carefully.

1. Acceptance of Terms

By accessing or using the Echo platform — including the web application, Slack integration, and Microsoft Teams integration — you agree to these Terms of Service and our Privacy Policy. If you are accepting these terms on behalf of an organisation, you represent that you have the authority to do so.

2. Description of Service

Echo is a team wellbeing platform that helps organisations prevent burnout and monitor team health. The platform enables:

• Daily check-ins ("Signals"): 15-second wellbeing check-ins submitted via Slack, Microsoft Teams, or the Echo web app, covering five vectors: Energy, Focus, Social, Anxiety, and Satisfaction
• Team pulse dashboard: Aggregated, anonymised team trend data and early warning signals for HR teams and team leads
• Personal Account: Each individual team member's private view of their own energy patterns, rhythms, and personal insights
• Burnout early warning: Automated alerts surfaced to workspace administrators when aggregated team trends indicate elevated risk

Echo is designed for use in professional workplace settings and is sold to organisations as a B2B SaaS subscription.

3. Accounts and Workspaces

Customer Accounts (Organisations): An organisation that subscribes to Echo ("Customer") designates one or more workspace administrators ("Admins") responsible for managing team membership, billing, and access. The Customer is responsible for ensuring that use of Echo within their organisation complies with applicable laws, including employment and data protection regulations.

User Accounts (Team Members): Individual employees access Echo via their organisation's Slack or Teams workspace, or by direct invitation. Users are responsible for:

• Maintaining the security of their account credentials
• All activities that occur under their account
• Providing accurate information when prompted

4. User Content

Users retain ownership of the check-in data ("Signal Data") they submit. By submitting Signal Data, Users grant Echo a limited licence to store and process that data solely to provide the service — including generating personal insights and contributing to anonymised team aggregates.

Individual Signal Data is never disclosed to the Customer organisation, managers, or other team members in identifiable form. See our Privacy Policy for details on what is visible to Admins.

5. Subscriptions and Billing

Echo is offered on a per-seat subscription basis. Billing is managed through Stripe. Key terms:

• Trial period: New workspaces receive a 14-day free trial before billing begins
• High-water mark billing: Subscriptions are billed based on the peak number of active users during the billing period
• Cancellation: Customers may cancel at any time. Access continues until the end of the current billing period.
• Refunds: We do not offer refunds for partial billing periods unless required by applicable law

6. Acceptable Use

You agree not to:

• Use Echo for any unlawful purpose or in violation of applicable employment laws
• Attempt to gain unauthorised access to other accounts or to Echo's systems
• Use the platform to monitor, profile, or disadvantage individual employees beyond what is disclosed in your organisation's privacy notice to employees
• Interfere with the proper functioning of the service
• Resell, sublicence, or otherwise commercially exploit the service without our written consent
• Upload malicious code or content
• Impersonate others

7. Not Medical or Mental Health Advice

Important: Echo is a workplace engagement and operational wellbeing tool — it is not a medical service, clinical mental health service, or employee assistance programme (EAP). The signals, trends, and insights provided are for informational and organisational awareness purposes only and do not constitute medical advice, diagnosis, or clinical assessment. Customers and Users should not rely on Echo data as a substitute for professional medical or mental health support. If you or a team member is experiencing a mental health crisis, please contact a qualified healthcare professional or relevant emergency services.

8. Data and Privacy

Our collection and use of data is governed by our Privacy Policy. Customers requiring a Data Processing Agreement (DPA) under GDPR should contact us at echo@findyourecho.app.

9. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access. We may perform scheduled maintenance, and may modify or discontinue features with reasonable notice to active Customers.

10. Limitation of Liability

Echo is provided "as is" without warranties of any kind, express or implied. To the maximum extent permitted by applicable law, Sentimental OÜ is not liable for any indirect, incidental, special, or consequential damages arising from use of the service, including but not limited to loss of data, loss of profits, or business interruption. Our total aggregate liability to any Customer shall not exceed the fees paid by that Customer in the 12 months preceding the claim.

11. Intellectual Property

All rights in the Echo platform, including software, design, trademarks, and documentation, are owned by Sentimental OÜ. Nothing in these terms transfers any intellectual property rights to you.

12. Changes to Terms

We may update these Terms of Service from time to time. Material changes will be communicated to active Customers by email with at least 14 days' notice. Continued use of the service after the effective date of changes constitutes acceptance of the updated terms.

13. Termination

Customers may cancel their subscription at any time. We reserve the right to suspend or terminate accounts that violate these terms. Upon termination, Customer data will be retained for 30 days before deletion, during which the Customer may request an export.

14. Governing Law

These terms are governed by the laws of the Republic of Estonia. Any disputes shall be resolved in the courts of Estonia, without prejudice to any mandatory consumer protection rights applicable in the User's jurisdiction.

15. Contact

Sentimental OÜ
Registry code: 17067534
Estonia

For questions about these Terms: echo@findyourecho.app